FAQ
Questions worth answering before you install.
Everything merchants ask about Lifeboat before adding it to their store.
What is Lifeboat?
Daily backups and one-click restore for everything — products, collections, themes, pages, customers, orders, metafields, metaobjects, and translations — on every plan. Flat-priced at up to $15/mo while order-tiered backup pricing runs $9–119+/mo for the same data.
Is the free plan really free?
Yes. Daily backup of themes + products for one store, 30-day retention; One-click full-archive export (JSON/CSV) — on EVERY tier including Free, the anti-hostage trust wedge, with no credit card and no time limit. It's not a stripped-down trial.
Will the price ever change based on my order volume?
No. Unlimited is $15/mo flat regardless of volume — multi-year retention, hourly snapshot points.
How do I actually pay?
Through Shopify's own billing — approve the charge once inside your Shopify admin and it's billed on your normal Shopify invoice. See Pricing for the full breakdown.
Can I cancel or downgrade anytime?
Yes, anytime, from the app's page in your Shopify admin — no email, no retention flow, no minimum term.
Does Lifeboat work with the other Keelhelm Shopify apps?
Lifeboat works completely on its own — no other app required. It's also one of eleven apps from the same team, each priced the same honest way. See the Flat-Rate Suite for the full lineup.
Is Lifeboat affiliated with Shopify?
No. Lifeboat is an independent app distributed through the Shopify App Store and billed through Shopify's platform, but it isn't built, owned, or endorsed by Shopify Inc. "Shopify" is a trademark of Shopify Inc.