Lifeboat — Terms & Privacy

This page covers what is specific to Lifeboat, the store-backup and restore app. It sits on top of the terms and privacy notice common to every Keelhelm app; read them together.

What Lifeboat reads, stores, and does

Lifeboat requests read access to back up your products, collections, content and pages, themes, customers, orders, metafields, metaobjects, and Translate & Adapt data, and write access to restore that data on your instruction. Capture is read-only; the write permissions are used only when you run a restore. Because it makes backups, Lifeboat retains copies of the store data it captures — this is the point of the app.

Where backups are stored, and for how long

Backups are stored as compressed, versioned copies with a dedicated object-storage provider (a sub-processor). How far back copies are kept follows your plan's retention tier (for example, 30, 90, or 365 days, or multi-year); older copies expire automatically at the storage layer when the window passes.

Honest restore limits

Some store state cannot be fully recreated through Shopify's API, no matter how complete the backup — for example, exact historical inventory quantities, and past orders (which Shopify does not allow an app to recreate). Lifeboat discloses these limits plainly at the point of restore, for the affected data types, rather than implying a restore is more complete than the platform allows.

Exports

On every plan, including Free, you can export a portable, one-click copy of the data Lifeboat has captured — your data is never held hostage.

Plans

Lifeboat offers Free, Starter, Growth, and Unlimited plans, billed through Shopify (monthly, or annually at a discount). Current prices, coverage, and retention windows are on the pricing page.

Data retention and deletion

Backup archives expire on their retention tier as above, and all captured data is purged on uninstall and on Shopify's customers/redact and shop/redact requests, as described in the common privacy notice.

Keelhelm company policies

Lifeboat is operated by Keelhelm. Beyond this page, the common app terms and app privacy notice apply, and so do the company-wide Terms, Acceptable Use, Privacy, and Copyright / DMCA policies, incorporated by reference. To report a concern, use the Keelhelm reporting form. Questions: hello (at) keelhelm (dot) com.